Support

Questions before or after your order? You'll usually find the answer below, if not, we're a message away.

FAQ's

What if I have a genuine emergency and need what's inside?

The lock is designed to hold firm against everyday cravings and impulses, not to trap you in a real emergency. [Once specs are confirmed: note here whether there's an emergency-access mechanism, e.g. a visible manual override process, or state clearly if there truly is none and lean on the "you set your own timer length" framing instead.]

Can I just break it open if I really want to?

It's built from impact-resistant materials specifically so a moment of frustration doesn't undo your evening. If you ever do damage the base, replacement bases are available separately, so one bad night doesn't mean replacing the whole unit.

How long can I set the timer for?

From as little as [X minutes] up to [X days], so you can use it for a single evening or set a longer boundary if that's what actually works for you.

What if the batteries die while it's locked?

[Confirm with supplier: does it fail open, fail locked, or hold state until batteries are replaced? This answer needs to be accurate before it goes live, it's a real trust issue if wrong.]

I've tried everything else already. Why would this be different?

Most methods (hiding things, apps, willpower alone) still leave the option reachable. This removes the option entirely for a set period, so there's nothing left to negotiate with once it's locked.

What's your return policy?

30-day money-back guarantee. If it's not working for you, send it back for a full refund, no complicated conditions.

How long does shipping take?

Orders typically arrive within 5–11 business days. You'll get a tracking link by email as soon as your order ships.

Where's my order?

Check your shipping confirmation email for a tracking link. If it's been more than 11 business days with no movement, reach out below and we'll look into it directly.

What if my Willbank arrives damaged or faulty?

Contact us with your order number and a photo of the issue, we'll sort out a replacement or refund.

Can I change or cancel my order after placing it?

Message us as soon as possible after ordering. If it hasn't shipped yet, we can usually adjust or cancel it.

Still need help? Send us a message and we'll get back to you as soon as we can.